Direct Connect Call Center with Full Control to You
We just added the Call Center Direct Connect Campaign. This is a unique campaign type where you have full control over what connection goes to your agents. This feature lets you control which agents log in and what phone number they are connected to. You can barge in and listen on your agents, you can disconnect their calls, transfer the call they are on to a new number and much more.
We have done extensive testing on this feature with several hundred agents and it works great! Currently this is one of our most valuable political dialing options.
Do you want a demo or API information to connect your software? Give us a call and one of our representatives will give you all the information you need.
July 24th, 2010 at 12:33 am
Cool, great share,great article,very usefull for me,thank you.
December 13th, 2010 at 3:21 pm
Wonderful! This article is exactly I was looking for. Please keep posting and I’ll keep reading your site.
December 21st, 2010 at 2:26 pm
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January 1st, 2011 at 5:16 am
I agree with your predictions. While Facebook and Twitter will be essential, what is really needed are more efficient ways for those who understand the importance to connect with, share and recommend local and online small businesses, good causes, and what they are passionate about.
January 9th, 2011 at 8:14 am
I have no trouble getting people to sign up to my newsletters, but I struggle to get them commenting on my blogs! ARGH!